Submit a TC Support ticket
To submit a help request to the TC Support team, email TCSupport@ou.edu and briefly describe the issue in the Subject line. This will become the title of your ticket. In the body of the email, provide as much detail as possible about the issue and be sure to include the following:
- Type of request (tech support, purchasing/procurement, or facility problems)
- Priority of request (High for multiple-user work stoppage, Medium for single-user work stoppage, or Low for work slowdown/some tools not working)
- Your name (first and last)
- Your phone number and the days/times you are available for contact
- Your contract/customer unit
- Your email
- Your supervisor’s email
- Your computer name (see How do I find my computer name? for instructions)
- Detailed description of the hardware, systems, and/or accounts affected by the issue
- (Optional) List of any troubleshooting steps you’ve already tried
- (Optional) Images or screenshots of the issue
- IMPORTANT: Do not upload images with PII or confidential information
You can also submit a ticket in OU’s TDX ticketing system at http://tcsupport.ou.edu. Before submitting your request, verify that you are in the correct client portal: University Outreach Training & Research Center. The Outreach client portal also enables you to check on the status of all tickets that list you as the creator of the request or an additional contact. You must be signed in with your OU credentials to view this list of active tickets.
Note: It is best practice to reboot your computer often (every 2 weeks or once a month). This will help your computer run better and may resolve the issues you are experiencing. If you have not yet tried rebooting your physical device, we recommend that you do so before submitting a ticket and see if that fixes your issue.