Technology Knowledge Base

Configuring Avaya one-X Communicator (softphone)

Avaya one-X Communicator for Windows configuration instructions (CiC)

This guide assumes you have already installed VMware Horizon and have successfully logged in. The instructions below will walk you through how to set up your Avaya softphone.

Step 1

Before beginning, you should know your phone’s 5-digit extension. Configure your Avaya one-X Communicator client to connect to the OU Norman Avaya Call Servers.

1-1. Open the Avaya one-X Communicator from the Windows Start menu.

Avaya one-X Communicator highlighted in list of Windows programs.

1-2. At the Setup menu, select Next.

1-3. Choose H323 and select Next.

Telephony setup. Radio button for H.323 selected.

1-4. Fill in your 5-digit phone number and password. The password should default to match your 5-digit extension. (TCIT Helpdesk at 405-310-9498 can assist you if you have trouble). This will also be the password to log in once the phone returns to the office.

Telephony setup. Enter extension and password.

1-5. Add the IP address of the Call Server “10.2.0.220” and select OK.

1-6. Select Next when your Setup screen has the Extension, Password, and Server List complete.

Telephony setup showing extension, password, and server list complete.

1-7. At Add Phones, select Next.

1-8. At Select phone for placing and receiving calls, select “This Computer” and choose Next.

Select phone for placing and receiving calls. Radio button for This Computer is selected.

1-9. Choose Enable Emergency Call Handling Feature and your extension number, then select Next.

Check box checked for Enable Emergency Call Handling Feature.

1-10. At Setup Complete, select Finish.

Step 2

Reopen Avaya one-X Communicator from the Windows Start menu.

Opening Avaya one-X Communicaror from Windows list of programs.

2-1. Open the General Settings Menu from the Settings Wheel (upper-right corner):

Log in window. Select wheel in top right corner (highlighted).

2-2. In Telephony, uncheck Enable Video Calls.

In Telephony settings, uncheck Enable Video Calls.

2-3. Open Dialing Rules and fill it out to look like this:

Dialing Rules settings. Outside line: 9. Country code: 1. Area/city code: 405. Long Distance code: 1. International calls: 011. Internal extension calls: 5. Length of phone numbers: 10. Check box for "Apply dialing rules for outgoing calls."

2-4. Choose Preferences to fit your environment. However, make sure that “Automatically login if possible when application starts” is checked. For questions on this setup page, contact TCIT support at 405-310-9498.

Under Preferences, make sure that “Automatically login if possible when application starts” is checked.

2-5. In Network, specify the UDP/TCP ports to Low 5000, High 5299. (You can’t be logged in to make this change.)

In Network settings, specify the UDP/TCP ports to Low 5000, High 5299.

2-6. In Audio under the Basic tab, set your Audio to match your system. The test button can be used to check the speaker function. “Ring on incoming calls” allows you to hear the ring in your headset and your PC speakers simultaneously. Then, select OK.

Audio settings, basic tab, select "ring on incoming calls."

Step 3

If you get the following warning, choose Yes to login and override your office desk phone.

If you get the following warning, make sure you have followed step 2-2 from this document to Disable Video Calling (uncheck and select OK):

Video Calling Not Available warning. Uncheck and select OK.

3-1. Initial Screen. Your 5-digit extension will show in the “Call as” box. Hover over the various icons to find “Show Dial Pad” and select it.

Initial Avaya screen. Your five digit extension should show in "Call as" box.

3-2. If this is a phone used for a Call Center and you log in as an agent, you will log in the same as from your desk phone except there is no auto-in button. Instead of having this button, you must dial #64. Below are some feature codes you can use instead of selecting the button if you’d prefer.

Aux Work Access Code: #65
Login Access Code: #55
Logout Access Code: #66

How to dial

Dial phone numbers by entering the number in the “Enter name or number” box, or by using the mouse and pointing and clicking the individual digits on the number pad shown above.

Note: When using the number pad and dialing off campus, you MUST start with an 8 just like at your desk phone. But the “Enter name and number” entry MUST NOT start with the preceding “8” — it will fail if you use it.