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Work stoppage number for Alfheim login trouble
Status of OU connectivity and sites
Get to know TC Support staff
What to do before returning iPhones to TCIT
Contract-specific technology guides
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CARE
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CARE troubleshooting
CIC
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CIC tips and troubleshooting
DDS
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ICE troubleshooting
ESC
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How to sign in to Alfheim VDI
How to use PDF Creator
FCASC
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Salesforce
Log in and search for client
Create new account
Create new contact
Create new case
Log communication
Complete callbacks
Change view settings
FAQ
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Password requirements and expiration dates
What is PingID and how do I use it?
Zscaler, Alfheim, and Janus-OU
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Should I use Zscaler, Alfheim, or Janus-OU?
How do I log in to Zscaler, Alfheim, or Janus-OU?
If Alfheim is down or I’m having problems, what can I use?
How do I update the CPM Resources folder?
If I’m working from home, can I use Zscaler or Alfheim to access DHS systems?
Where should I save desktop shortcuts?
My internet is slow. What can I do?
How do I clear the cache and cookies in my web browser?
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How to clear cache and cookies in Google Chrome
How to clear cache and cookies in Microsoft Edge
How to clear cache and cookies in Safari
How to clear cache and cookies in Firefox
How do I find my computer name?
How can I print at my CPM worksite?
How do I take a screenshot on my computer?
Commonly used keyboard shortcuts
Index of technology
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Adobe Acrobat DC
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Adobe Creative Cloud login guide
How to create a free Adobe account for use with lab-installed Acrobat app
Articulate 360
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Launching Articulate 360 from desktop
Rise 360 Handbook
Logging in to Articulate 360 from web browser
Logging in to Articulate 360 from virtual desktop (VDI)
Storyline 360 and Rise 360 user guides
CXone (InContact)
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InContact CXone shortcuts
Desktop shortcuts
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How to create a new shortcut
How to fix a missing shortcut for Regular FACS
How to fix a missing shortcut for Regular KIDS
How to force a group policy update
Evolve Authoring
Microsoft 365 and Teams
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How do I log in to Office 365?
How can I find out if I have G3 access to Office 365?
How can I forward emails sent to my OU address to my DHS account?
How do I log in to Teams?
How can I switch between OU and DHS Teams?
How and when do I clear the Teams cache?
Reflections user guide
Softphone installation and configuration
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Installing VMware Horizon (softphone)
Configuring Avaya one-X Communicator (softphone)
Text Style Guide
VDI (Virtual Desktop Infrastructure)
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How to use TCIT Gateway
Applications on TCIT Gateway Collection 1
Step-by-step Alfheim DHS login guide
Alfheim login trouble: Determining if a password issue is SATTRN or DHS
Step-by-step DHS Remote Desktop connection guide
How and when to map drives
VPN/ZTN
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GlobalProtect OU VPN
OMES Zscaler Client Connector VPN guide
Wi-Fi networks at CPM worksites
Zoom
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How to create a free Zoom account
How to install Zoom
How to join a Zoom meeting
Zoom tips and troubleshooting help
Video tutorials
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Logging in to Alfheim and signing out
Alfheim login trouble: Testing passwords
How to change SATTRN password
How to reset default apps after Alfheim restart
Logging in to Janus-OU
Need to report an issue?
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Report issues found in OSIS or ALC Documents
Submit a TC Support ticket
CIC
In this section:
CIC tips and troubleshooting