FAQ

In this section:

• Password requirements and expiration dates
• What is PingID and how do I use it?
• Zscaler, Alfheim, and Janus-OU
  • Should I use Zscaler, Alfheim, or Janus-OU?
  • How do I log in to Zscaler, Alfheim, or Janus-OU?
  • If Alfheim is down or I’m having problems, what can I use?
  • What are CPM Resources, and how do I update them?
  • If I’m working from home, can I use Zscaler or Alfheim to access DHS systems?
• Where should I save desktop shortcuts?
• My internet is slow. What can I do?
• How do I clear the cache and cookies in my web browser?
  • How to clear cache and cookies in Google Chrome
  • How to clear cache and cookies in Microsoft Edge
  • How to clear cache and cookies in Safari
  • How to clear cache and cookies in Firefox
• How do I find my computer name?
• How can I print at my CPM worksite?
• How do I take a screenshot on my computer?
• Commonly used keyboard shortcuts

See the Index of Technology for more answers to frequently asked questions:

• Desktop shortcuts
• How and when to map drives
• Microsoft 365 and Teams
  • How do I log in to Office 365?
  • How can I find out if I have G3 access to Office 365?
  • How do I log in to Teams?
  • How can I switch between OU and DHS Teams?
  • How and when do I clear the Teams cache?
• Wi-Fi networks at CPM worksites
• Zoom
  • How to create a free Zoom account
  • How to install Zoom
  • How to join a Zoom meeting
  • Zoom tips and troubleshooting help