Skip to content
S
olutions
Home
Tech Knowledge Base
Authoring Tools
Articles
Technology Knowledge Base
Guide Menu
Guide Menu
Skip Menu
Search the Knowledge Base
Updates and alerts
toggle section
Form Factor Setup Instructions
Work stoppage number for Triton login trouble
Status of OU connectivity and sites
Get to know TC Support staff
What to do before returning iPhones to TCIT
Contract-specific technology guides
toggle section
CARE
toggle section
CARE troubleshooting
CIC
toggle section
CIC tips and troubleshooting
DDS
toggle section
ICE troubleshooting
ESC
toggle section
How to use PDF Creator
FCASC
toggle section
Salesforce
Log in and search for client
Create new account
Create new contact
Create new case
Log communication
Complete callbacks
Change view settings
FAQ
toggle section
Password requirements and expiration dates
What is PingID and how do I use it?
Zscaler, Triton, and Janus-OU
toggle section
Should I use Zscaler, Triton, or Janus-OU?
How do I log in to Zscaler or Triton?
How do I update the CPM Resources folder?
Where should I save desktop shortcuts?
My internet is slow. What can I do?
How do I clear the cache and cookies in my web browser?
toggle section
How to clear cache and cookies in Google Chrome
How to clear cache and cookies in Microsoft Edge
How to clear cache and cookies in Safari
How to clear cache and cookies in Firefox
How do I find my computer name?
How can I print at my CPM worksite?
How do I take a screenshot on my computer?
Commonly used keyboard shortcuts
Index of technology
toggle section
Accessibility Testing and Checklists
Adobe Acrobat DC
toggle section
Adobe Creative Cloud login guide
How to create a free Adobe account for use with lab-installed Acrobat app
Articulate 360
toggle section
Launching Articulate 360 from desktop
Rise 360 Handbook
Logging in to Articulate 360 from web browser
Logging in to Articulate 360 from virtual desktop (VDI)
Storyline 360 and Rise 360 user guides
CXone (InContact)
toggle section
InContact CXone shortcuts
Desktop shortcuts
toggle section
How to create a new shortcut
How to fix a missing shortcut for Regular FACS
How to fix a missing shortcut for Regular KIDS
How to force a group policy update
Evolve Authoring
Microsoft 365 and Teams
toggle section
How do I log in to Office 365?
How can I find out if I have G3 access to Office 365?
How can I forward emails sent to my OU address to my DHS account?
How do I log in to Teams?
How can I switch between OU and DHS Teams?
How and when do I clear the Teams cache?
Reflections user guide
Softphone installation and configuration
toggle section
Installing VMware Horizon (softphone)
Configuring Avaya one-X Communicator (softphone)
Text Style Guide
VDI (Virtual Desktop Infrastructure)
toggle section
How to use Triton
What is VDI?
Triton login trouble: Determining if a password issue is SATTRN or DHS
Step-by-step DHS Remote Desktop connection guide
How and when to map drives
VPN/ZTN
toggle section
GlobalProtect OU VPN
OMES Zscaler Client Connector VPN guide
Wi-Fi networks at CPM worksites
Zoom
toggle section
How to create a free Zoom account
How to install Zoom
How to join a Zoom meeting
Zoom tips and troubleshooting help
Video tutorials
toggle section
How to change SATTRN password
Logging in to Janus-OU
Need to report an issue?
toggle section
Report issues found in OSIS or ALC Documents
Submit a TC Support ticket
ESC
In this section:
How to use PDF Creator
💬
Solutions AI Search Assistant
Tech-KB Assistant
⤢
⌫
x
Send