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Technology Knowledge Base

How and when to map drives

How to map network drives automatically

On DHS Zscaler systems, there is a CMD file called MapMyDrives that will map the drives for you if you double-click on it.

Map My Drives command shortcut

When on the Domain, drives should map when you log in to your computer. The Security Groups or Group Policies are added to determine the drives a person can access. In this case, if the drives do not map, you should log out and sign back in, as your profile might not have loaded correctly on first login.

How to manually map a drive

  1. Open File Explorer.
  2. Select the Computer tab.
  3. Select Map network drive.
Screenshot of path from File Explorer, to the Computer tab, to Map Network Drive
  1. Select the Drive Letter of the drive you want to map.
Selecting the letter of the drive to map
  1. Enter the path to the folder you wish to connect to.

*If you need to map a drive manually, you can request the path from TC Support by opening a help ticket.

When to map drives

If using the Zscaler system, you will need to run (double-click) the MapMyDrives CMD file every time you log in to the computer. If you have an interruption in connection, you will need to run it again.

If working in TCITGateway, you may need to manually map some of your drives.