Skip to content
S
olutions
Home
Tech Knowledge Base
Adapt
Articles
Technology Knowledge Base
Guide Menu
Guide Menu
Skip Menu
Search the Knowledge Base
Updates and alerts
toggle section
Work stoppage number for Alfheim login trouble
What to do before returning Apple devices to TCIT
FAQ
toggle section
Microsoft 365 and Teams
toggle section
How do I log in to Office 365?
How can I find out if I have G3 access to Office 365?
How do I log in to Teams?
Zscaler, Alfheim, and Janus-OU
toggle section
Should I use Zscaler, Alfheim, or Janus-OU?
How do I log in to Zscaler, Alfheim, or Janus-OU?
If Alfheim is down or I’m having problems, what can I use?
How do I update the CPM Resources folder?
If I’m working from home, can I use Zscaler or Alfheim to access DHS systems?
How and when do I map drives?
Where do I save shortcuts?
What are the password requirements and expiration dates?
My internet is slow. What can I do?
How do I clear the cache and cookies in my web browser?
toggle section
How to clear cache and cookies in Google Chrome
How to clear cache and cookies in Microsoft Edge
How to clear cache and cookies in Safari
How to clear cache and cookies in Firefox
How do I find my computer name?
Contract-specific technology guides
toggle section
CARE
toggle section
CARE troubleshooting
DDS
toggle section
iCE troubleshooting
ESC
toggle section
How to sign in to VDI
How to use PDF Creator
FCASC
toggle section
Salesforce
Log in and search for client
Create new account
Create new contact
Create new case
Log communication
Complete callbacks
Change view settings
Index of technology
toggle section
Adobe Acrobat DC
toggle section
Adobe Creative Cloud login guide
How to create a free Adobe account for use with lab-installed Acrobat app
Articulate 360
toggle section
Launching Articulate 360 from desktop
Logging in to Articulate 360 from web browser
Logging in to Articulate 360 from virtual desktop (VDI)
Storyline 360 and Rise 360 user guides
Missing icons and how to fix them
toggle section
How to create a new shortcut
How to fix a missing shortcut for Regular FACS
How to fix a missing shortcut for Regular KIDS
How to force a group policy update
Password help
Softphone installation and configuration
toggle section
Installing VMware Horizon (softphone)
Configuring Avaya one-X Communicator (softphone)
VDI (Virtual Desktop Infrastructure)
toggle section
Applications on TCIT Gateway Collection 1
How and when to map drives
Step-by-step DHS Remote Desktop connection guide
Step-by-step Alfheim DHS login guide
Alfheim login trouble: Determining if a password issue is SATTRN or DHS
VPN/ZTN
toggle section
OMES Zscaler Client Connector VPN guide
Video tutorials
toggle section
Logging in to Alfheim and signing out
Alfheim login trouble: Testing passwords
How to change SATTRN password
How to reset default apps after Alfheim restart
Logging in to Janus-OU
Need to report an issue?
toggle section
Report issues found in OSIS or ALC Documents
Submit a TC Support ticket
Index of technology
In this section:
Adobe Acrobat DC
Adobe Creative Cloud login guide
How to create a free Adobe account for use with lab-installed Acrobat app
Articulate 360
Launching Articulate 360 from desktop
Logging in to Articulate 360 from web browser
Logging in to Articulate 360 from virtual desktop (VDI)
Storyline 360 and Rise 360 user guides
Missing icons and how to fix them
How to create a new shortcut
How to fix a missing shortcut for Regular FACS
How to fix a missing shortcut for Regular KIDS
How to force a group policy update
Password help
Softphone installation and configuration
Installing VMware Horizon
Configuring Avaya one-X Communicator
VDI (Virtual Desktop Infrastructure)
Applications on TCIT Gateway Collection 1
How and when to map drives
Step-by-step DHS Remote Desktop connection guide
Step-by-step Alfheim DHS login guide
Alfheim login trouble: Determining if a password issue is SATTRN or DHS
VPN/ZTN
OMES Zscaler Client Connector VPN guide
Video tutorials
Logging in to Alfheim and signing out
Alfheim login trouble: Testing passwords
How to change SATTRN password
How to reset default apps after Alfheim restart
Logging in to Janus-OU