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Work stoppage number for Alfheim login trouble
What to do before returning Apple devices to IT
FAQ
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Microsoft 365 and Teams
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How do I log in to Office 365?
How can I find out if I have G3 access to Office 365?
How do I log in to Teams?
Zscaler, Alfheim, and Janus-OU
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Should I use Zscaler, Alfheim, or Janus-OU?
How do I log in to Zscaler, Alfheim, or Janus-OU?
If Alfheim is down or I’m having problems, what can I use?
What are CPM Resources, and how do I update them?
If I’m working from home, can I use Zscaler or Alfheim to access DHS systems?
How and when do I map drives?
Where do I save shortcuts?
What are the password requirements and expiration dates?
My internet is slow. What can I do?
How do I clear the cache and cookies in my web browser?
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How to clear cache and cookies in Google Chrome
How do I find my computer name?
Contract-specific technology guides
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CARE
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CARE troubleshooting
DDS
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Locating icons
ESC
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How to sign in to VDI
How to use PDF Creator
FCASC
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Salesforce
Log in and search for client
Create new account
Create new contact
Create new case
Log communication
Complete callbacks
Change view settings
Index of technology
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Adobe Acrobat DC
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Adobe Acrobat DC – Signing in with a free Adobe account
Alfheim – Adobe Acrobat Login Guide
Articulate 360
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Storyline 360
Logging Into Storyline 360
Rise 360
Missing icons and how to fix them
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How to create a new shortcut
How to fix a missing shortcut for Regular FACS
How to fix a missing shortcut for Regular KIDS
How to force a group policy update
Password help
Softphone help
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VMware Horizon (softphone)
Avaya one-X Communicator for Windows softphone
VDI (Virtual Desktop Interfaces)
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Alfheim Video Tutorials
How and When to Map Drives
Logging into and Signing out of Alfheim Tutorial Video
Step-by-Step DHS Remote Desktop OU Guide
Alfheim login trouble: Determining if a password issue is SATTRN or DHS
Janus-OU Video Tutorial
Step-by-Step Alfheim DHS Login Guide
Applications on TCIT Gateway Collection 1
Changing SATTRN Password Video Tutorial
Testing Alfheim Passwords Video Tutorial
VPN/ZTN
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OMES Zscaler Client Connector VPN guide
Need to report an issue?
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Report issues found in OSIS or ALC Documents
Submit a TC Support ticket
Updates and alerts
Check here for updates and alerts related to CPM technology usage.