Foster Care and Adoption LMS Help
FAQ
Account
- How do I log in to the Foster Care and Adoption Learning Management System (LMS)?
- How do I update my temporary password?
- I have an account but I lost my password.
- I tried to recover my password using the link on the login page but it didn’t work.
Course Enrollment
Online Learning
Course categories
- How does the RFT Program work? (Resource Family Training)
- How does in-service training work? (Courses and Video Assessments)
Activity types
How do Learning Modules work?
How do Big Picture Questions work?
How do Videos work?
How do Certificates work?
More Help
Account
How do I log in to the Foster Care and Adoption LMS?
When you’re approved for online training, your agency will request a new account for you in the Foster Care and Adoption Learning Management System (LMS).
You must discuss online training with your agency or Child Welfare Specialist before you can access the LMS.
Once your account is created, you’ll receive an email with your username and a temporary password. Search your email inbox (including junk and spam folders) for a message from noreply@learn.okfosters.org containing your account information.
If you can’t locate the email, look up your account in the system using your email address (which should also be your username):
- Go to the Foster Care and Adoption LMS login page.
- Select the Forgotten your username or password? link next to the username and password fields.
- Enter your Email address (all lowercase) in the Search by email address section and select Search.
- Check your email for a message from noreply@learn.okfosters.org containing your username and temporary password.
When you have your account information, go to the LMS login page and enter your username and password, then select the Log in button. The system will prompt you to update your temporary password when you log in for the first time.
If you don’t receive your account information within 15 minutes, please contact the CPM Help Desk at help@oucpm.org or 405-325-6257 (available from 8 a.m. to 5 p.m., M-F). Emails and voicemails are addressed within one business day.
How do I update my temporary password?
When you log in for the first time, the system will automatically prompt you to update your temporary password before moving forward.
- Enter your temporary password in the Current password field.
- Choose your new password:
- It must be at least six characters long.
- It must include at least one number, one lowercase letter, and one capital letter.
- Be sure to choose a password that you will remember but can’t be guessed by others.
- Carefully enter your new password in the New password field.
- Carefully re-enter your new password in the New password (again) field.
- Select Save changes.
I have an account but I lost my password.
You can reset your password using your username or email address.
- Go to the Foster Care and Adoption LMS login page.
- Select the Forgotten your username or password? link below the username and password fields.
- You have two options:
- To look up your account using your username, enter your Username in the Search by username section and select Search.
- To look up your account using your email address, enter your Email address in the Search by email address section and select Search.
- Check your email for a message from noreply@learn.okfosters.org with a temporary password.
If you don’t receive your temporary password within 20 minutes, please contact the CPM Help Desk at help@oucpm.org or 405-325-6257 (available from 8 a.m. to 5 p.m., M-F). Emails and voicemails are addressed within one business day.
I tried to recover my password using the link on the login page but it didn’t work.
The LMS’s password recovery email might be blocked by some email programs. If this happens and you don’t receive an email with a temporary password, the CPM Help Desk can reset your password manually.
To request a password reset via email, send your full name and username to the CPM Help Desk at help@oucpm.org, with “Foster Care and Adoption LMS password reset” in the email subject line. The CPM Help team will send you a temporary password within one business day. Once you log in, the system will automatically prompt you to update your temporary password.
Example email:
Hello,
My name is [name] and my username is [username]. Please reset my Foster Care and Adoption LMS password.
Thank you,
[name]
To request a password reset via phone, call the CPM Help Desk at 405-325-6257 (available from 8 a.m. to 5 p.m., M-F). Provide your name, username, and email address and the CPM Help team will assign you a temporary password. Need help logging in?
Course Enrollment
How do I find a course?
When you log in, the Foster Care and Adoption LMS opens to your Dashboard 
, where you can find all of your most important online learning information in one place.
Any courses you’re already enrolled in appear under the My courses heading, simply click a course name to open it.
To see all of the categories and courses available in the LMS, select the All courses link at the bottom of the list, then click Expand all.
Courses marked with an arrow icon 
are available for self-enrollment. Need help enrolling in a course?
If you aren’t enrolled in any courses, the LMS’s Course categories are displayed in this block for you to browse instead. Select the All courses link at the bottom of the list or click Site home 
from the navigation menu to view and search all courses.
If you need to take a specific course but can’t find it in the LMS, please contact the CPM Help Desk at help@oucpm.org or 405-325-6257 (available from 8 a.m. to 5 p.m., M-F). Emails and voicemails are addressed within one business day.
Dashboard guide
The Recently accessed courses block displays the latest courses you’ve been working on so you can easily jump back in.
The Course overview block is a customizable display of courses:
- Choose an option from the course filter dropdown menu to view different sets, such as your Past courses, In progress courses or All (past, current and future courses).
- Choose what order the courses appear in from the Sort by dropdown menu (Course name or Last accessed).
- Choose how many courses are listed at a time from the Show dropdown menu.
How do I enroll in a course?
You can only enroll yourself in courses that allow self-service enrollment, which are indicated by a Self enrolment icon .
Generally, all courses except the Resource Family Training (RFT) sessions allow self-service enrollment. To enroll in RFT, contact your agency or Child Welfare Specialist.
- Select the name of the course you want to take.
- If the course is open for self-service enrollment, select the Enrol me button (if not, select Continue to return to the list and choose a course with a Self enrolment icon ).
- You are now enrolled in the course and can begin learning!
If you need to enroll in a specific (non-RFT) course but the system won’t allow it, please contact the CPM Help Desk at help@oucpm.org or 405-325-6257 (available from 8 a.m. to 5 p.m., M-F). Emails and voicemails are addressed within one business day.
Can I unenroll from a course?
All courses that allow self-enrollment also allow self-unenrollment.
- Enter the course by selecting the course title from your dashboard.
- Open the course Actions menu by selecting the gear-shaped icon
in the top right-hand corner of the course window. - Select Unenrol me from [Course Title].
- When asked “Do you really want to unenrol yourself from course [Course Title]?” select Continue to complete the process.
You are now unenrolled from the course, and it will no longer appear on your homepage or under My courses.
Online Learning
Course categories
How does the RFT program work? (Resource Family Training)
Courses in the Resource Family Training (RFT) category are part of the Guiding Principles for Oklahoma Resource Families Online Training, a research-based, trauma-informed learning program that equips resource families with practical tools that they can use when caring for children and youth.
The online RFT program is designed to provide the 27 hours of preservice training required for all resource parents by Oklahoma state law.
The program consists of an introduction plus nine sessions, and each session includes three activities:
- A Learning Module activity that opens in a new window and includes information, questions and online learning activities.
- Big Picture Questions where learners enter a text response to questions about the lesson material.
- A multiple-choice quiz that allows unlimited attempts. Learners must achieve a grade of 80% or more to move to the next activity.
- A certificate for you to print or save after completing the quiz.
Learners are given access to three sessions at a time by their Resource Family Training Specialist: Sessions 1-3, 4-6 and 7-9. The Training Specialist evaluates a learner’s Big Picture Question responses and conducts Session Review Phone Calls after Sessions 3, 6 and 9, then unlocks the next set of three sessions.
When you complete a course, submit the certificate to your resource specialist.
How does in-service training work? (Courses and Video Assessments)
Each adult in a foster or kinship home is required to have 12 hours of training each year. Courses and Video Assessments in the Foster Care and Adoption LMS are one way of obtaining these credit hours.
In-service training Courses and Video Assessments are available for self-service enrollment, so you can choose which courses you take and enroll yourself on your own. Need help finding a course or help enrolling in a course?
Most in-service training courses in the LMS are Video Assessments, which include:
- An approximately one-hour video to watch (transcripts are available).
Note: a few in-service training courses contain Learning Modules instead. - A multiple-choice quiz that allows unlimited attempts. Learners must achieve a grade of 70% or more to move to the next activity.
- A certificate for you to print or save after completing the quiz.
When you complete a course, submit the certificate to your resource specialist.
Activity Types
How do Learning Module activities work?
Some courses in the LMS (including RFT) include a Learning Module activity , which opens a lesson in a separate window.
Select the learning module to view the activity info, then select Enter to launch the lesson.
Be careful not to close the original LMS window after opening the learning module, or your progress won’t save.
Learning modules open to a Overview page, which can include a lesson overview, learning objectives, and new vocabulary for the module.
Scroll to the bottom of the page to find two navigation buttons:
Select the Course Menu button to go to the learning module’s menu where you can review your progress.
Select the Next Topic button to move to the next topic in the module.
The Course Menu displays a card with your progress for each topic in the module. Select view on a card to open the topic.
When you’re done, simply close the lesson and the original LMS window will refresh with your updated progress in a few seconds. If you exit before finishing, you can return to where you left off next time you open the learning modules.
How do I complete the exercises in a learning module?
Although they’re different for each course, every learning module contains a variety of teaching interactions and questions.
You must answer every question and view every card, tab and information block on the page. Otherwise, the module won’t let you move to the next topic.
Tab interactions: select every tab to view each information block before moving forward in the module.
- Accordion interactions: select every listed item (+) to expand (–) and view each block of information before moving forward in the module.
- Card Carousel interactions: select the arrows to view all cards before moving forward in the module. The row of dots at the bottom indicate how many cards there are to view.
- Multiple Choice questions: select your answer choice(s), click Submit and a box will pop up with feedback (select x to close the box).
- Dropdown questions: for each prompt, select the matching answer from the dropdown menu. When you have chosen all your answers, click Submit and a box will pop up with feedback (select x to close the box).
- Thinking questions with a text box for a typed answer: enter your response (some questions have a minimum length requirement) and select submit.
Select the progress bar in the top right-hand corner of each topic window to view the topic navigation menu, which can help you find skipped questions or incomplete interactions that are required to get credit for the module.
Help! I completed a learning module but the system says I didn’t.
If you finish and return to the course homepage, but notice that the learning module isn’t marked complete, re-enter the activity. The system measures progress by tracking what you view in your browser window and what exercises you complete (for example, clicking through a slideshow corresponds to a certain percentage of completion), and it’s easy to miss some items.
- Find which specific topic is unfinished by clicking the Course Menu button at the bottom of the page.
- Select an incomplete topic.
- Click the pill-shaped progress bar in the top right-hand corner of the section window to view the topic navigation menu. The menu indicates which items have been completed so far.
- Select an incomplete item and the module will guide you to it.
- Make sure to click through every tab/information block and complete every question.
- Repeat for each incomplete section.
Close the activity window when finished, and the learning module should now be marked complete.
How do Big Picture Question activities work?
In each of the nine RFT sessions, the Big Picture Questions activity comes after the learning module and contains two free-answer questions about major concepts discussed in the lesson.
- Select the Big Picture Question activity from the session homepage, then click Begin Questions.
- Enter your response to the question in the text field.
- Select Save & Continue to save your response and move to the next question, or click Save Response to save your response and remain on the question page.
- You can return to a question and change your response at any time before submitting.
- Your answer won’t save until you select Save & Continue or Save Response.
- When you are satisfied with your responses, go to the Submit page.
- Select the Submit Responses button.
- The system will warn that after you submit, you can no longer alter your responses.
- If you want to go back and review, use the tabs to navigate through the questions and return to the Submit page when you’re ready.
After you submit, the Big Picture Question still requires approval before it is marked complete. When you submit your response, the system alerts your Training Specialist so they can review your answers.
- If your response is approved, you’ll receive a notification email, and you can move forward to the next RFT session.
- If your response requires revision, you will receive a notification email and must discuss the question with your Training Specialist during your Session Review Phone call.
How do Video activities work?
Some courses in the LMS (including most in-service training courses) include a Video activity . Select the video name to open it.
Select the play arrow to start the video. Playback controls are available at the bottom of the video:
Pause/play
Volume
Skip forward/back
Captions
Full screen
If needed, select View Transcript to download an .rtf (rich text) file of the video dialogue.
If you open the transcript in MS Word, you may be asked to select the encoding that makes your document readable. Select Windows (Default) and click OK to continue
When you’ve finished watching the video, use the Jump to… dropdown menu below the video or the link in the bottom right-hand corner of the screen to continue to the next activity in the course (usually an Assessment).
How do Certificates work?
Both preservice (RFT) and in-service training courses in the LMS include a Certificate that is unlocked when you complete all of the required activities in the course. (Completed activities display a checked box on the course homepage, opposite the activity name.)
Select the Certificate name, then click Get your certificate to open it in a new window.
You have the option to print the certificate or download it as a .pdf, depending on what works best for you and your training specialist.
More Help
I need help navigating the LMS website.
The website navigation menu is available throughout the LMS. Select and deselect the menu button 
in the top left-hand corner of the window to toggle the menu (switch it between visible and hidden).
Dashboard
Your Dashboard displays your Recently accessed courses, a Course overview of your current, future, and/or past courses, plus several other information blocks.
Site home
Select Site home to view and search all courses. Need help finding a course?
My courses
Courses you’re enrolled in appear on the menu under My courses. Select a course name to jump directly into it. Need help enrolling in a course?
When you enter a course, a course-specific navigation menu with even more options opens above the sitewide menu.
Who can I contact for help with the LMS?
Visit the Foster Care and Adoption LMS Help webpage to find answers to learner questions and instructions for common LMS tasks.
If you can’t find the answers you need online, contact the LMS Help Desk. The Help Desk provides support to learners, trainers and course creators working with our Learning Management Systems, including the Foster Care and Adoption LMS, CPM LMS, OKLMS and OKDHS LMS. Common problems that LMS Help can assist with are:
- Resetting your password
- Locating missing course completions or certificates
- Enrolling in a restricted course
LMS Help is available from 8 a.m. to 5 p.m., Monday through Friday, at 405-325-6257 or help@oucpm.org. Emails and voicemails are addressed within one business day.
What is OU CPM?
The Foster Care and Adoption LMS is developed and managed by OU’s Center for Public Management (OU CPM or CPM). CPM began in 1994 as a satellite-training network for the Oklahoma Department of Human Services. CPM has since expanded its core services to become a comprehensive solution provider for public partners. CPM provides a variety of services including:
- Training and development
- Project management
- Event management
- Outreach Program implementation and management
- Call center consultation and management
- Information support services
CPM works with public agencies, nonprofits, and private industries to deliver cost-effective, customer-oriented solutions tailored to each client. CPM calls upon the vast resources of the entire university’s faculty and staff to help continue to provide creative, effective solutions.