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Technology Knowledge Base

New Number for Work Stoppage with Alfheim Login Trouble

If you’re trying to log in to Alfheim, and your credentials aren’t working, then you will need to find out whether the credential is failing in SATTRN or DHS networks.

First, test to see if your SATTRN credentials are the problem.

If your AIO or laptop is working and able to connect to the internet, open your browser and navigate to  https://Alfheim.sattrn.ou.edu then log in with your SATTRN credentials.

It should open the window below. 

Work Resources window with OKDHS remote desktop login

If this window appears, then your SATTRN password is good. You may want to test if your problem is your DHS credentials.

If the Work Resources Screen (screen below) posts the message “The user name or password that you entered is not valid,” the password used is not valid. Try typing it again to make sure you have typed it in correctly.

Error message: The user name of password that you entered is not valid. Try typing it again.

If this message continues to appear after making sure you are typing in your credentials correctly, call the new Work Stoppage Number at 405-521-6166 to be connected to someone who can help reset your SATTRN password.

More information on the Alfheim login process, how to test for DHS credential errors, and other technology questions can be found in the new CPM Technology Knowledge Base.