Trouble Logging into Alfheim: Determining if a Credential Issue is SATTRN or DHS
If you’re trying to log in to Alfheim, and your credentials aren’t working, then you will need to find out whether the credential is failing in SATTRN or DHS networks.
Test for SATTRN
If your AIO or laptop is working and able to connect to the internet, open your browser and navigate to https://Alfheim.sattrn.ou.edu then log in with SATTRN credentials.
It should open the window below.
If this window appears, then the SATTRN password is good.
If the Work Resources Screen posts the message “If username or password that you entered is not valid,” the password used is not valid. Try typing it again to make sure you have typed it in correctly.
What to Do
If this message continues to appear after making sure you are typing in your credentials correctly, call the work stoppage number at 405-521-6166 to be connected to someone who can help reset your SATTRN password.
SATTRN Password Expiration:
Our current SATTRN password expiration policy is 120 days. Once your password is expired, you will not be able to log in remotely until you navigate to Alfheim or TCITGateway and update your password using the Password Change Utility (if you know your current password).
SATTRN Password Requirements:
- Passwords must be at least 8 and less than 256 characters long
- Passwords may not contain any part of your account name or display name
- Passwords must contain characters from 3 of the following categories:
- Lowercase letters
- Uppercase letters
The following are some systems that you may need this SATTRN account for:
- TCITGateway Collection 1
- Local and Remote access to SATTRN computers
- New Horizon and Horizon Time
Test for DHS
If your AIO or laptop is working and able to connect to the internet, open your browser and navigate to portal.office.com then try logging in with DHS credentials.
If you cannot log in, the problem is with the DHS account.
What to Do
If you are locked out of your DHS account because you’ve forgotten your password or accidentally entered it too many times you can remotely unlock it yourself by going to https://passwordreset.ok.gov.***
Select Password Reset from the options and the system will verify you using information that is saved in the system. If you have an old phone number in the system, then you may be unable to verify your account and you’ll have to call OMES to update it and unlock the computer.
The phone number to the OMES service desk is 405-866-4444 or 866-521-2444. If the website is down, you have to call.
*** This only works if you know your DHS computer password. If you don’t know it then you’ll have to call the OMES Service Desk for a temporary password. You can’t get a temporary password through the password reset website.